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Client Program Manager

HopDrive

HopDrive

Operations
United States
Posted on Saturday, May 11, 2024
Company Overview

Social Auto Transport Inc, DBA HopDrive, is born from our founders’ vision to transform the way the automotive industry moves vehicles. HopDrive has built a modern gig economy platform for moving vehicles economically and efficiently. We partner with those in the automotive space to remove the stress, hassle, and logistics of getting vehicles from one location to another for their organization and their customers. We aim to provide all of our customers with an unmatched experience utilizing the obsessively engineered technology we’ve built from the ground up. We are in growth mode and are expecting to be nationwide by the end of 2025.

We’re a start-up who still enjoys a great work-life balance. We are looking for a team player to bring a growth mindset and solid work ethic to our tight knit group. We’re also deeply committed to building a diverse and inclusive workforce so we represent all who dream big equally-- so come, dream big with us!

Job Description

HopDrive is looking for a Client Program Manager to coordinate projects across the organization. You will serve as the strategic visionary to imagine new processes and product enhancements. You’ll work across departments to manage these initiatives, balancing the client’s needs and the organization’s long-term vision. You’ll work directly with a handful of high-profile enterprise level clients and will help manage onboarding of clients across the organization.

Job Responsibilities:

  • Define product vision, strategy, and roadmap based on market research, customer feedback, and business objectives
  • Project manage opportunities from inception to implementation
  • Become a product champion and use this knowledge to remove customer roadblocks and grow revenue
  • Write product enhancement pitches for our tech team to implement in their roadmaps
  • Communicate product updates, progress, and challenges to stakeholders, including executives, team members, and external partners
  • Develop playbooks and contribute to team strategy for new customer onboarding and customer growth/retention to ensure ongoing customer success
  • Responsible for the growth and retention of a portfolio of Enterprise Accounts
  • Measure and track product performance metrics, such as adoption, engagement, and retention, and use insights to optimize product features and user experience.

Qualifications / Skills:

  • Bachelor’s Degree or equivalent experience
  • Team-player focused on long-term relationship building
  • Process improvement
  • Strong decision-making skills
  • Effective communication skills
  • Client facing presentation skills
  • Resilient, enthusiastic self-starter
  • Data analysis experience
  • Project management certification preferable

Benefits:

  • Competitive Salary; based on experience
  • Medical, Dental & Vision benefits
  • Unlimited PTO
  • 401(k) with safe harbor match (contributions eligible after 12 months of employment)
  • Remote work with very occasional travel needs (1-2x / year at most)