Head of E-commerce & Merchandising
Max Retail
Sales & Business Development
Remote
Posted on Feb 20, 2025
About Max Retail:
Max Retail is on a mission to empower independent retailers and brands through our platform that seamlessly connects unsold inventory with a global network of demand. By pioneering the largest zero-inventory supply chain, we are reshaping how excess inventory is managed, sold, and scaled across the world.
What We Are Looking For
We’re seeking a strategic and experienced E-Commerce & Merchandising leader to elevate site performance and customer experience across our digital storefronts. The ideal candidate has a proven ability to optimize D2C platforms for conversion, discoverability, and engagement — paired with strong merchandising instincts and a passion for creating experiences that surprise and delight. This person will bring creative vision and operational rigor to drive demand, fuel growth, and deliver continuous innovation in how we show up online.
What You'll Do:
- Serve as the General Manager across all sale channels (i.e Own the P&L)
- Drive the development and execution of overall DTC strategy and operating plan as we look to accelerate new customer acquisition efforts and existing customer engagement levels.
- Own ongoing DTC business reporting.
- Drive ongoing DTC website infrastructure optimization efforts (Site performance, Technology Stack, etc.).
- Drive front end DTC visual presentation upgrades (Merchandise presentation, Ongoing campaign presentation, etc.).
- Drive all Growth Marketing and Email Marketing efforts (with support from a front line team member and agencies).
- Lead and develop a high-performing team across merchandising, site operations, and customer experienceCoach and mentor team members to ensure individual growth and collective excellence
- Collaborate closely with the Director of Marketplaces to align on promotions, merchandising strategy, and shared KPIs
- Stay ahead of trends in e-commerce UX, merchandising, and digital storytelling to continuously raise the bar
- Collaborate cross-functionally with product, marketing, sales, operations, and analytics to ensure alignment and drive cohesive execution of DTC business objectives.
- Drive for deep understanding via a variety of market research tactics as we look to identify opportunities for differentiation and market expansion.
- Establish KPIs and metrics to track ongoing DTC performance, and regularly report on progress to the executive team.
- Stay abreast of industry trends and emerging technologies to drive innovation and maintain a competitive edge.
Who You Are:
- Bachelor's degree in Marketing, Business Administration, Computer Science or related field; MBA preferred.
- 10+ years of progressive E-commerce management/optimization experience.
- Proven track record of successfully managing/scaling E-Commerce efforts and proven track record of delivering a front end visual presentation that is designed to surprise and delight our customers.
- Strong creative streak - a natural brand storyteller.
- Excellent communication and interpersonal skills, with the ability to effectively influence and collaborate with internal and external stakeholders.
- Strategic thinker with the ability to translate vision into actionable plans and initiatives.
- Entrepreneurial spirit and willingness to roll up sleeves and execute in a fast-paced startup environment.
- Passion for marketplaces and a deep understanding of market dynamics and customer needs.
- Comfortable leveraging emerging AI solutions to drive increased levels of operational efficiency.
- Experience operating in the Apparel industry is a major plus.