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Operations Coordinator

Slip Robotics

Slip Robotics

Administration, Operations
Atlanta, GA, USA
Posted on Thursday, May 30, 2024

About the Job

Slip Robotics is a cutting-edge robotics company specializing in the development of large autonomous mobile robots for loading and unloading semi-trailers. With a strong presence in the greater Atlanta area, we are continuously expanding our team to create innovative robotic solutions that address various logistical challenges.

We are seeking a highly organized and motivated Operations Coordinator to join our team. In this role, you will be responsible for managing inbound ticket triage, customer communications, parts and tools availability, inspections, maintenance assignments, and logistics. Your efforts will ensure smooth operations and effective resolution of customer issues.

Responsibilities:

  • Inbound Ticket Triage - Manage and prioritize inbound customer issues from various channels including emails, phone calls, and texts.
  • Customer Issue Handling - Address customer issues promptly, ensuring effective communication and resolution.
  • Parts and Tools Availability - Monitor and ensure the availability of parts and tools by location, coordinating with the supply chain and inventory teams.
  • Inspections - Assign inspections to relevant personnel and ensure their completion in a timely manner.
  • Maintenance - Assign maintenance tasks and monitor their completion, ensuring all systems are operational and issues are resolved quickly.
  • Logistics - Coordinate logistics for parts, tools, and other necessary resources to support field operations and customer needs.